Data Recovery - step by step:
• Order
• Unit check in
• Analysis [depending on service level]
• Report: recovery time, amount and price
• Recovery [depending on service level]
• Testing
• Backup
• Delivery

Order
You can order our data recovery services by calling our Customer Care Center at (852) 2884 7788.  Please read our packaging recommendations befor shipping the unit.

Unit Check in
The first step is always to examine the storage medium to identify the nature of the problem and the extent of the damage. Each job is unique and will vary according to the type of storage media, storage capacity, type of files and operating system.

Analysis
Data Recovery by Ibas is sold as a two-part service: analysis and recovery. The Recovery is performed in accordance with a separate agreement following the analysis. We perform an analysis in order to:
• Identify the nature of the problem and the extent of the damage
• Establish to which extent recovery is possible
• Describe and suggest one or more solutions
• Calculate cost and delivery time for each solution
• The conclusion of the analysis is delivered the customer in a written report

The analysis is sold at a fixed price, with a response time defined by service level.

Service levels

Standard: All work is carried out during office hours. During analysis the customer receives results within 15 working hours of receiving the unit. Large amounts of data and/or low temperatures may affect this time.

Express: This is the highest service level for analysis and recovery. We start the analysis upon receiving the units and work non-stop until we finish the analysis and/or recovery. During analysis the customer should have results within 7 hours, although large amounts of data and/or low temperatures may affect this time. At express service level an additional fixed fee is added to the analysis cost.

The Report

The damage assessment report tells the customer what we can recover, how much time it will take and how much it will cost. It is up to the customer to decide whether we should go ahead with the recovery. We supply data on whatever medium the customer specifies.

Back to top!